- Shoppers have reported trouble trying to buy the new iPhone 13 models using the Apple Card.
- The Apple Card was introduced in 2019 and allows people to buy Apple products with up to 3% cashback.
- That means it’s used by Apple’s biggest fans, many of which are trying to buy the new iPhone on launch day.
Apple’s new iPhone 13 family went up for pre-order on Friday morning at 8 a.m. ET. But since then, shoppers have reported trouble trying to buy the new phones using the Apple Card. Enough customers are having trouble that it quickly became one of the top trending topics on Twitter.
Terrible experience while going thru the iPhone upgrade checkout process. Apple Card was not working. @Apple @CitizensOne #iphone13preorder. In the iOS app I was able to see the error, on the website, just an infinite loop on place your order page. #badcustomerservice
— Carlos (@carlosocean_com) September 17, 2021
The Apple Card was introduced in 2019 and allows people to buy Apple products with up to 3% cashback. That means it’s used by Apple’s biggest fans, and many of them are trying to order the new iPhone so it arrives by launch day next week.
Shipment estimates for Apple’s more expensive iPhone 13 Pro models already started to slip into October, a week or more after the Sept. 24 launch date.
iPhone 13 pre-order process broken for many Apple Card, Apple Pay, and iUP shoppers https://t.co/A0xZ7qMmLT
— Michael Kukielka (@DetroitBORG) September 17, 2021
Shoppers can still buy the new iPhones if they use another credit card. But it’s strange Apple’s own payment option isn’t working on its biggest launch day of the year.
Sometimes systems get overloaded and are quickly corrected, but the problem still seems to be ongoing an hour and a half after the new iPhones went on sale.
An Apple spokesperson wasn’t immediately available to comment.